Everything You Need to Know
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What cleaning services do you offer?We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning. You can view the full list of services on our Services page.
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Are you insured and bonded?Yes, we are fully insured and bonded. Our team members are professionally trained and have undergone thorough background checks to ensure your peace of mind.
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How can I book a cleaning service?You can easily schedule a cleaning by filling out the contact form on our website, giving us a call, or sending us an email. We’ll work with you to find a time that fits your schedule.
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Do I need to be home during the cleaning?No, it’s not necessary to be home. Many of our clients prefer to give us access while they’re away. We are a trustworthy, professional team, and you can feel safe leaving your space in our hands.
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What if I’m not satisfied with the service?Your satisfaction is our top priority. If for any reason you’re not happy with the service, please contact us within 24 hours, and we will return to address any concerns at no extra charge.
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What cleaning products do you use?We use eco-friendly, non-toxic cleaning products that are safe for both people and pets. If you have any specific preferences for cleaning products, feel free to let us know, and we’ll be happy to accommodate.
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How do you determine pricing?Our pricing is based on factors such as the size of your space, the type of service required, and the frequency of cleanings. We offer free, no-obligation quotes, so contact us for an estimate.
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Do you offer recurring cleaning services?Yes! We offer weekly, bi-weekly, and monthly cleaning options at a discounted rate for clients who prefer regular maintenance.
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What areas do you service?We serve homes and businesses across Massachusetts. If you’re unsure whether we cover your area, give us a call, and we’ll confirm.
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How do I pay for your services?We accept multiple forms of payment, including credit cards, checks, and online payments. Payment is typically due upon completion of the service.
Payment Policy
At Made to Clean, we strive to make the payment process as simple and convenient as possible for our clients. Below are the key details of our payment policy:
Accepted Payment Methods:
We accept various forms of payment, including credit and debit cards, checks, and online transfers. Payment details will be provided at the time of service.
When Payment is Due:
Payment is typically due upon completion of the cleaning service unless otherwise agreed upon in advance. For recurring services, payments can be arranged on a weekly, bi-weekly, or monthly basis.
Late Payments:
We kindly request that payments are made promptly. In the event of late payments, a reminder will be sent, and any outstanding balance must be settled before the next scheduled cleaning. For recurring clients, service may be paused until the balance is paid.